blueC Support Services Mission Statement
blueC is dedicated to proactively providing its customers with the support required to maximize the use of their blueButler system. blueButler is there to serve you and we are there to ensure blueButler serves you well. We have accordingly structured our support services model to deliver to your needs and have enlisted very experienced professional services staff who have proven they can execute the blueC support mission and live up to the high standards blueC requires of all its support staff.
Support Services - Simple, Professional, Non-intrusive and Helpful
As part of the implementation process, we train an administrator within your organization and provide the administrator with "train the trainer" instructions for your users. We provide a sign off process to ensure the sufficiency of your implementation and training and give you 90 days no charge access to our support help desk for issues that may arise after implementation. While traditional telephone support is available, we have found the most expeditious means of addressing your needs is through e-mail exchange with our blueButler help desk. Simply e-mail your support needs to email@example.com with your name, contact phone number and e-mail address.
We know that your support needs will be ongoing as your communications needs are ever evolving. We offer annual support that includes help desk support (as in your 90 day post-implementation period) as well as software updates released during the annual support period. Please contact your blueC sales representative or e-mail us at firstname.lastname@example.org to purchase annual support.
Should your needs go beyond the scope of what can be addressed through the help desk, we can provide professional consultation services to assist.