blueButler makes it easy for CSRs to pass leads and referrals onto whoever is responsible to follow up on them. CSRs simply tag the call as a lead or referral and blueButler will automatically forward a lead/referral report to the manager or producer responsible. They can click-to-listen to the recorded conversation to hear the customer`s request before calling to be better equipped to handle it and provide an enhanced customer experience. Handing off leads to producers can be a time-consuming task so it is often avoided. blueButler lets you automate your Lead generation process – CSRs simply tag a call as a lead and the manager or producer responsible gets a daily lead report that includes the recorded conversation with the customer.