Support Mission Statement

blueC is dedicated to proactively providing its customers with the support required to maximize the use of their blueButler system. blueButler is there to serve you and we are there to ensure blueButler serves you well. We have accordingly structured our support services model to deliver to your needs and have enlisted very experienced professional services staff who have proven they can execute the blueC support mission and live up to the high standards blueC requires of all its support staff.

Support Services - Simple, Professional, Non-intrusive and Helpful

We have focused on making blueButler a welcome guest to your organization. We will work with you to ensure that when your blueButler arrives, he is ready to go to work. We just need to plug him in and give him the information he needs to start saving you money right away. This is done in the installation and implementation process, which typically will take no more than two days.

As part of the implementation process, we train an administrator within your organization and provide the administrator with simple training instructions for your mobile workforce. We provide a sign off process to ensure the sufficiency of your implementation and training and give you 90 days no charge access to our support help desk for issues that may arise after implementation. While traditional telephone support is available, we have found the most expeditious means of addressing your needs is through e-mail exchange with our blueButler help desk. Simply e-mail your support needs to support@bluec802.com with your name, contact phone number, e-mail address and blueButler support id number.

We know that your support needs will be ongoing as your mobile communications needs are ever evolving. We offer annual support that includes help desk support (as in your 90 day post-implementation period) as well as software updates released during the annual support period. Please contact your blueC sales representative or e-mail us at sales@bluec802.com to purchase annual support.

Should your needs go beyond the scope of what can be addressed through the help desk, we can provide professional consultation services to assist. Please e-mail us at sales@bluec802.com with your needs.