NEW – BREAKTHROUGH MOBILE CALL RECORDING TECHNOLOGY

INTELLIGENT DIGITAL RECORDING FOR MOBILE PHONES!

blueC’s breakthrough technology now enables ubiquitous, centralized, secure, scalable, phone call recording management, wherever business occurs: the call center; at the home office or increasingly on the mobile phone.

blueButler iDR (Intelligent Digital Recording) provides tremendous flexibility and efficiency for staff and management alike. Where call recording is central to a business process, the enterprise is no longer tied to the use of the desk phone. Additionally, critical business that occurs away from the office can now be managed with all the advantages of a traditionally recorded desk phone.

Recording calls is used extensively for many critical business processes including transaction verification, dispute resolution, audio signatures (to bind new business and obtain regulatory consents), regulatory compliance tracking, claims reporting and adjusting, project management and quality control. Many of these processes are more efficient if they are not tied to the desk phone!

Mobile Phone Recording

With iDR, companies now have the ability to record their mobile phones and have the recordings stored in the same secure centralized database as their PBX digital and IP phone calls. Until now, there has not been a centralized secure management platform available to enterprises that need to record their mobile phone calls. blueButler’s secure, centralized SQL server database solution solves this issue, storing mobile phone recordings on the same platform as the corporation’s digital and VoIP phones. With mobile phones securely recorded, staff can work anywhere and still comply with internal or regulatory record keeping requirements.

blueButler uses a mobile client application that runs in the background on the mobile device to record all incoming and outgoing calls. The mobile client provides users with an intuitive, easy to use interface to blueButler. And blueButler uses market-leading MASC technology to deliver high-quality recordings with excellent audio compression that ensures efficient use of the mobile network’s bandwidth.

blueButler iDR is flexible allowing you to set policies on what capabilities are provided to each user. Management determines whether all calls are recorded or if a user is allowed discretionary recording just when they require it.

MOBILE DEVICE SUPPORT AND AVAILABILITY

blueButler iDR is currently available for Windows Mobile devices. Support for additional mobile devices will be added in the future as market demand warrants.

NOTE: Some Windows Mobile phones only record the microphone portion of a phone call and require the user to turn on the speakerphone to capture both parties on the call. Call blueC 802 for availability on support of specific mobile devices or to verify whether or not your mobile device supports duplex phone call recording.