Call Recording

blueButler iDR – affordable digital, VoIP and mobile call recording technology

Recording calls has become standard industry practice, as the business benefits of recording calls are well known:

• Dramatic quality improvement
• Faster dispute resolution
• Streamline order processing (using audio-signatures to replace wet-signatures)
• Reduce liability and E&O exposure
• Continual feedback best-practice training
• Comply with regulatory requirements
• Enhance security
• Prevent harassment and abuse

Until now, the high cost of the technology has limited its use to high-end call centers or those required to implement recording for regulatory compliance or security concerns. Smaller call centers, small and medium sized enterprises, and operational teams that wanted to benefit from call recording were forced to compromise and use inexpensive desktop recording systems that are prone to error and agent abuse.

Call recording for everyone – blueButler delivers the core high-end digital call recording features required to achieve these business benefits on a secure, server-based management platform at a price that any business can easily afford. The resulting return on investment is measured in weeks for many organizations.

blueButler enables continuous identification and immediate response to effective and ineffective interaction with your customers and key business partners. It enables quick and efficient resolution of "he said - she said" disputes that otherwise use up valuable management time leaving customers and staff to their own devices to deal with their frustrations.

blueButler iDR keeps your front line workers performing at their professional best. Calls are stored securely on the blueButler server in convenient MP3 or WAV format. Users can email, download or audio-stream the recordings to their PC or mobile device and listen using off-the-shelf media player software. Best of all, blueButler offers many advanced features like selective recording, CLID and DNIS capture, SQL reports, IP triggers and more with NO requirement for expensive CTI integration and NO hidden costs.

Not just for Call Centers, blueButler delivers core high-end quality management across your organization – for inside sales teams, project teams, accounting groups, purchasing agents, in-house legal staff and other operations – any team that uses the phone to interact with customers, suppliers or other departments.