Insurance Industry

Recording phone calls within the Insurance industry is now considered standard industry practice, as today’s technology (particularly blueButler iDR) revolutionizes the business benefits of recording calls. By implementing a secure call recording system, companies can lower their E&O exposure, automate Compliance tracking, enhance Customer Service through better Quality Control, and book revenue over the phone using Audio Signatures.

Computerized records management is a key application for every insurance company and blueButler iDR revolutionizes the use of call recording by integrating with the back-office software systems used to manage customer, policy and claim records. This integration makes it as easy to locate the MP3 phone conversation related to the client’s record, as it is to locate a related fax or email message.