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“blueButler gives us significant business advantages including the tools to improve producer performance through call review training, protection to deal with errors and omissions claims, and efficient resolution of ‘he said she said’ disputes.”

Doug Heaman
Advocate Insurance Group

blueButler is a database platform with a suite of integrated applications that helps:

  • grow your revenues using automated lead generation processes
  • retain more clients by learning how to handle price and other objections to compete more effectively
  • protect your business against disputes with clients that arise when verbal instructions are given over the phone (in particular, Error & Omission claims) through easy access to recordings of all client conversations
  • be more productive with automated scripts for verification and privacy policy compliance, for capturing audio signatures on verbal POs, and having ready access to call recordings linked to your CRM system’s client activity records

blueButler is designed to fit every customer environment whether you have a small office with a few phones to record; a large call center with hundreds of agents or a centralized multi-site organization. You can start small and easily add users, additional sites or new applications as your needs change. blueButler is a scalable platform that supports virtually any configuration including:

  • Station-side or Trunk-side recording
  • Blended environments with digital, analog and/or VoIP (Voice over IP) phones
  • Support for all major phone systems (PBXs), Key systems, and mixed vendor equipment

We recognize that every customer is unique and designed blueButler so that it can easily be adapted to meet your specific requirements. You can order a complete turnkey solution or choose to provide your own server for blueButler. By adhering to open industry-standards and off-the-shelf technology, blueButler offers tremendous flexibility in how you choose to deploy the system.