blueButler iDR – Intelligent Digital & VoIP Call Recording Software

Recording phone calls has become standard industry practice, as the business benefits of recording calls are well known:

• Training, Coaching and Quality Improvement
• Regulatory Compliance
• Dispute Resolution and Risk Management
• Security Threat Assessment

Until now, the high cost of the technology has limited its use to large call centers or those required to implement recording for regulatory compliance or security concerns. Smaller call centers, small and medium sized enterprises, and operational teams that wanted to benefit from call recording were forced to compromise and use inexpensive desktop personal recording systems that are prone to error and agent abuse.

Call recording for the Insurance Industry – Computerized records management is a key application for every insurance company and blueButler iDR revolutionizes the use of call recording by integrating with the back-office software systems used to manage customer, policy and claim records. This integration makes it as easy to locate the MP3 phone conversation related to the client’s record, as it is to locate a related fax or email message. By implementing a secure call recording system, companies can lower their E&O exposure, automate Compliance tracking, enhance Customer Service through better Quality Control, and even book revenue over the phone using Audio Signatures.

CELLpanion – Unique Mobile Workforce Optimization Solutions

CELLpanion provides mobile workforce solutions that are ideal for your in-building wireless users and for your external mobile workers. With CELLpanion, your cell phones work much like regular office phones while employees enjoy the full mobility features of a cell phone and much more.

CELLpanion’s Mobile Queue allows you to virtualize your call center, enabling users to login to the call center queue from their mobile phone and control their Ready / Not Ready state. This unique capability enables mobile workers to dynamically join the queue at any time and decide when they can answer calls that are queued. Managers can deal with peak calling periods by utilizing mobile staff at a moment’s notice to handle a higher than expected influx of calls.

For in-building users in your office, warehouse or manufacturing plant, CELLpanion enables extremely cost-effective cell phone usage without the requirement to deploy and manage your own wireless infrastructure. CELLpanion utilizes a Fixed Cellular Gateway that provides a bridge directly to the cellular carrier's network - bypassing the public telephone network! CELLpanion's unique bridging technology combined with a corporate cell phone plan that includes free mobile-to-mobile calling provides an extremely cost-effective and manageable solution for in-building wireless communications.

CELLpanion is designed to work with your existing office PBX phone system. It integrates with your PBX in a manner similar to voicemail. Once connected, CELLpanion acts as an Identity Proxy for your mobile users. This unique design allows users to mask their cell phone number behind their office extension whether they have a desk phone or a virtual extension.