Frequently
Asked Questions
Below are some frequently
asked questions about the blueButler
solution. If you have additional questions, please email us at sales@bluec802.com.
What
is blueButler?
What type of cost savings can I expect?
What other benefits are provided?
How many users can I connect to a blueButler
system?
What types of PBXs are supported?
What types of mobile devices and phones are supported?
What about security?
What about redundancy?
Does blueButler replace my existing PBX or
voicemail system?
Do I need seperate trunks connected to the
blueButler server?
Do I need to upgrade my PBX to use blueButler?
What programming changes do I need to make
to my PBX to support blueButler?
How long does it take to implement
the system?
What training do my mobile workers need
in order to use the system?
What kind of support and maintenance programs
does blueC offer?
What
is blueButler?
blueButler
is a suite of unique and powerful communications efficiency applications.
It is designed to accelerate business processes for the enterprise
in order to drive revenue, improve service delivery, customer retention
and competitiveness. blueButler
is a new and innovative enterprise software platform that seamlessly
enables communications efficiency across your entire workforce wherever
they may be, using your existing and ever evolving communications
infrastructure. blueButler
ensures your entire organization gets the maximum benefit of the
latest communications efficiencies regardless of the equipment,
network services or communications devices you now or in future
choose to deploy.
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What
type of cost savings can I expect?
By enabling communications
efficiencies across the entire organization, blueButler
is able to not only reduce inefficient use of the network but also
eliminate costs associated with carrier services like conference
bridges and can dramatically cut recurring wireless expenses.
1. blueButler
reduces the total number of wireless minutes used each month by
connecting callers on the initial call attempt, avoiding missed
calls that often result in voicemail jail. Mobile users no longer
waste wireless minutes returning calls that could have connected
first time and calling in to check for voicemail messages as blueButler
pushes voicemail to the user. For the mobile workforce, many wireless
calls are employee to employee over the wireless network and so
first time connection results in a double reduction of wireless
minutes used for those calls that would otherwise have been missed.
Industry estimates show that eliminating the need to check voicemail
alone will cut over 10% of total wireless usage. The direct cost
saving benefits of increased first time connections are: elimination
of expensive carrier "overuse minute charges"; reduced
rate plan charges by being able to go to lower use packages; reduced
long distance charges and reduced roaming charges.
2. blueButler
eliminates costs associated with carrier conference bridge services.
Using internal facilities eliminates the expensive per minute charges
for all parties on a conference that are often 5 times higher than
your negotiated LD rate and are charged even for local calls.
3. blueButler
eliminates the need for redundant wireless services like voicemail,
pagers, "follow-me" and call forwarding.
4. Mobile workers
can use blueButler
to securely connect to the corporate network from remote locations.
This allows users to make international, long-distance and inter-company
calls using inexpensive corporate network facilities rather than
paying expensive per minute wireless long-distance rates.
5.
blueButler provides a central
database of all mobile users and devices that provides the visibility
required to negotiate lower corporate-wide wireless rates and the
ability for users to share pooled minutes. You can expect to save
15% or more on your wireless expenses by negotiating a corporate-wide
wireless rate plan.
6. As new WiFi hotspots
proliferate you can expect to save even more using blueButler
to bridge communications to mobile workers who are connected through
inexpensive WiFi locations.
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What other benefits
are provided?
The primary purpose
of business communications systems and mobile devices is to improve
customer service and increase employee productivity. blueButler
is designed specifically to drive improved customer service and
workforce productivity. With blueButler
first time connection and voicemail push to e-mail features, the
mobile workforce will experience a dramatic increase in receipt
of essential point of transaction information that can make the
difference between winning or losing business or just moving the
yard sticks forward at critical times. As well, blueButler
will, for your entire workforce, eliminate time wasted unnecessarily
returning calls and checking voicemail.
Your customers will appreciate less
voicemail jail and increased responsiveness when dealing with your
staff.
blueButler
is also the platform for you to plan and execute your mobile strategy.
Using the blueButler
database, you can now know and manage the mobile devices connected
to your corporate network and the services that you have been paying
for but haven't had control over. This platform empowers you to
use volume purchasing power for your mobile communications devices
and services requirements.
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How
many users can I connect to a blueButler
system?
blueButler
is designed to be scalable to work with companies of any size. Each
blueButler
server is capable of supporting up to 2,000 users. Multiple servers
can be used to support additional users, larger networks or multiple
sites.
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What
types of PBXs are supported?
blueButler
uses industry-standard Intel® Converged Communications interface
cards to connect to the PBX. Intel® cards support all major
PBXs including Nortel, Avaya, Siemens and Mitel.
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What
types of mobile devices and phones are supported?
blueButler
supports all mobile phone types and all wireless carrier networks.
The complete range of blueButler features may not be supported on
all devices. For instance, users with newer model Smartphones and
wireless PDAs can utilize the MP3 email and SMS message notification
capabilities of blueButler that may
not be available to those with older models of mobile phones.
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What
about security?
Security is paramount
in the design of blueButler. It uses
a patent-pending wireless security methodology to ensure that remote
communications don't cause a breach in the corporate network. Data
and passwords are encrypted and voiceprint analysis is used to identify
users and a central LDAP schema is used to store user profile data.
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What
about redundancy?
blueButler
is designed to be non-intrusive to the existing PBX infrastructure
to ensure minimal impact to your front-line workers should any part
of the system be taken off-line. It uses digital station card interfaces
to the PBX rather than trunk interfaces in order to not impact callers
in the event of failure. blueButler
bridges wired and wireless communications connections by intercepting
calls that overflow to voicemail and routing them to the appropriate
number. This design mitigates the requirement and cost associated
with the 99.999% reliability that is built into traditional PBX
systems and carrier networks.
blueButler
uses the latest industry-standard hardware and software to minimize
the effects caused by equipment failures. At its core, blueButler
uses an LDAP schema to store user profile data allowing it to be
replicated across servers. RAID disks are utilized to protect against
hard disk problems. Multiple servers and multiple Intel® voice
processing cards can be installed if desired to provide additional
redundancy. There is no additional blueButler
software license fee associated with installing the software on
redundant servers.
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Does
blueButler replace my existing PBX
or voicemail system?
No. blueButler
requires no new infrastructure investment. It adds value to your
existing PBX and voicemail system, bridging the connections to your
mobile workers.
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Do
I need separate trunks connected to the blueButler
server?
No. blueButler
does not replace the PBX, it uses digital station ports to interface
to the PBX. Connections to outside callers and to the wireless carrier
networks are through the PBX.
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Do
I need to upgrade my PBX to use blueButler?
blueButler
is designed to use the existing PBX with no new infrastructure investment
required. In some cases, additional digital station line cards and/or
PBX software licenses may be required to connect the PBX to the
blueButler server.
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What
programming changes do I need to make to my PBX to support blueButler?
blueButler
requires the digital station ports that connect to the blueButler
server to be programmed to our specifications. No programming changes
are required to any of the office phone extensions or voicemail
accounts.
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How
long does it take to implement the system?
One of our onsite professional
service consultants is scheduled to install, configure and train
your users to administer the system. A PBX technician must be available
during this time to program the PBX to interface to
blueButler. You should expect to schedule 2 days of time
to complete the implementation and administrator training.
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What
training do my mobile workers need in order to use the system?
Minimal training is
required to gain the benefits of the blueButler
system. Mobile workers simply register their mobile phone in the
blueButler LDAP user profile and tell
the system when they are away from the office. The user interfaces
to blueButler using their HTML or WAP-enabled
Smartphone or wireless PDA, their notebook or PC browser or with
the simple IVR command set available from any phone.
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What
kind of support and maintenance programs does blueC offer?
blueC 802 offers remote
email and phone support to customers across North America. Annual
maintenance agreements include software updates and support that
ensures your blueButler software is
kept current with our latest releases. Onsite and remote service
can also be ordered for special projects outside the scope of our
standard support agreement.
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